Terms of Service

These Terms of Service set forth the binding legal agreement between plamada (“we”, “us”, “our”) and all customers (“you”, “your”) who access, browse and purchase items from our online retail platform. Our brand exclusively supplies women’s fashion apparel, including skirts, dresses, sweaters and pants for daily casual wear and seasonal matching. Accessing our website and completing any purchase indicates your full acknowledgment and acceptance of these terms. If you do not agree with any part of this agreement, you are not permitted to continue using our website and services.

We reserve full rights to revise these terms at any time to match updated industry practices, business operations and UK consumer trading standards. All policy changes will take immediate effect once published online, and we will not issue individual user notifications. All products available at plamada are created exclusively for personal, non-commercial wear. Any unauthorized resale, mass duplication, commercial replication or bulk distribution of our skirts, dresses, sweaters and pants is strictly prohibited.

Customers must be aged 18 years or older to place independent orders on our platform. Any transactions made by underage users must be approved and supervised by legal guardians, who shall take full responsibility for all related risks and liabilities. When placing an order, you confirm that all personal details and delivery information you provide is accurate, valid and complete. We accept no responsibility for delivery failures, misplaced parcels or additional costs caused by incorrect user-submitted data.

We provide high-resolution product photos and clear descriptive text for all skirts, dresses, sweaters and pants. Minor visual variations including slight colour differences, subtle fabric textures and tiny handmade stitching marks are normal due to lighting, screen display differences and batch production processes. Such minor inconsistencies do not impact product quality and wear experience and are not considered manufacturing defects. All products are subject to real-time stock availability. We retain the right to remove discontinued styles, adjust stock quantities and restrict order volumes for popular apparel items. In cases where an item is out of stock after payment confirmation, we will contact you promptly and process a full refund without any hidden fees or deductions.

Your order submission represents a valid purchase request. A formal sales agreement is officially established once we send a confirmed order notification email. We utilize secure encrypted payment systems to protect every customer’s transaction data. All product prices, shipping rates and service fees are fully displayed during checkout, ensuring complete transparency with no hidden charges. We reserve the right to cancel suspicious or invalid orders, including unverified payments, undeliverable addresses, repeated orders and orders affected by system errors. All refunds for cancelled orders will be processed back to the original payment method within 3 to 5 business days.

We offer nationwide shipping services across the United Kingdom. Shipping costs are calculated based on parcel size and weight. Different protective packaging is adopted for our clothing range: lightweight skirts and dresses are packed with wrinkle-resistant breathable bags; thick sweaters and structured pants are wrapped with thick protective layers to avoid extrusion deformation, stains and fabric creases during transit. We are not liable for shipping delays caused by uncontrollable external factors such as extreme weather, courier service disruptions and logistical emergencies. Customers must inspect all goods upon parcel delivery. If clothing arrives damaged, defective or incomplete, please submit clear photographic proof within 48 hours to initiate after-sales procedures.

We offer a 14-day cooling-off return policy for all unused, unwashed and intact apparel. All returned skirts, dresses, sweaters and pants must retain original tags, free of stains, wear marks and odours, with full original packaging kept intact. Garments with washing traces, scratches or artificial alterations will be rejected for return applications. Clearance items and customized modified apparel are final sale and non-refundable. Customers are responsible for return shipping fees unless the items have verified manufacturing defects or delivery errors caused by our team. After our warehouse inspection confirms eligibility, refunds will be completed within 7 working days.

All skirts, dresses, sweaters and pants require proper maintenance according to attached care instructions to avoid fading, shrinking, pilling or fabric deformation. Damage brought by improper washing, long-term sun exposure and careless storage is not covered under our after-sales policy. All our apparel complies with UK safety and quality regulations. We provide replacement or refund services for confirmed defective goods. Within legal limits, we shall not be held responsible for any indirect losses or incidental inconveniences arising from product usage.

All plamada brand logos, product images, original design drafts of skirts, dresses, sweaters and pants, and full website content are protected by intellectual property laws. Any unauthorized copying, modification, screenshotting or commercial usage is strictly forbidden. We will take legal action against any confirmed infringement activities to protect our brand rights.

We strictly comply with UK GDPR data protection rules. All personal information collected during checkout is only used for order processing, delivery arrangement and customer service communication. We will never sell, rent or share your private information with third-party organizations without your explicit consent.

For product inquiries, after-sales support, service feedback and business cooperation, please reach out to our customer service team via email. We strive to respond to all valid customer messages within 48 working hours. Email: plamada123@outlook.com