Plamada is a minimalist fashion brand dedicated to crafting versatile everyday apparel, including skirts, dresses, sweaters and pants. We stick to streamlined silhouettes, premium fabrics and fine stitching, delivering comfortable, budget-friendly wardrobe staples to meet customers’ diverse matching demands. To deliver a risk-free and transparent shopping journey for all buyers, we’ve created this clear, customer-focused return policy exclusively for all our clothing lines.
1. Return Time Limit
All applications for returns or exchanges must be sent within 26 calendar days once your parcel arrives. We recommend buyers fully inspect each garment’s size, colour, fabric texture and stitching quality immediately upon delivery. Any late submission lacking reasonable supporting grounds will be rejected by our aftersales team.
2. Return Condition Standards
All returned garments must stay unworn, unwashed and fully intact for resale. Uniform standards apply to skirts, dresses, sweaters and pants:
All apparel pieces must show zero signs of wear, free from stains, cosmetic residue, fabric pilling, sweat marks and unpleasant odours. Original brand tags, internal care labels and full factory packaging must be preserved completely without removal. Any personal hemming, cutting, ironing or home laundry treatment will automatically void return qualification.
3. Non-Returnable Products
The following items cannot be refunded or exchanged under any circumstances: final-sale clearance apparel, garments with obvious wear or washing traces, clothing altered by the customer, and items damaged by improper storage or personal mistreatment.
4. Refund & Exchange Rules
Our warehouse inspection crew will complete full condition verification within 1–2 working days after receiving your returned parcel. Once your return gains approval, funds will be transferred back to your original payment channel within 2–4 working days. You may request size or style swaps for skirts, dresses, sweaters and pants subject to current inventory availability.
5. Shipping & Handling Rules
Customers shall take full responsibility for return postage fees if items are sent back due to ill fit, personal style dislike or other subjective reasons. A modest processing charge will be subtracted from your refund to cover inspection, sorting and repackaging labour. If we mistakenly ship defective, damaged or mismatched clothing, plamada will cover all return shipping expenses with zero extra costs for you.
6. Defective Item Solutions
If your delivered garments arrive flawed, torn or inconsistent with your ordered style, please get in touch with our support team within 3 days after receipt. Attach clear, unedited photos that capture the defective details and full outer shipping packaging for validation. Our staff will review your case within 24 hours and provide solutions including free item replacement, full cash refund or store credit.
7. How to Return
- Submit a return request via email, including your order number and detailed explanation for returning items.
- Hold shipment until you receive our formal return approval alongside complete shipping guidelines.
- Fold and pack all garments securely to prevent stretching, scratches or tearing while in transit.
- Refunds or exchange arrangements will be activated instantly once your goods pass warehouse inspection.
8. Contact Email
Email: plamada123@outlook.com
plamada reserves the right to revise and update this return policy at any time without prior notice. The newest version published on our official website shall take effect for all subsequent customer orders.